Refund & Cancellation Policy
Last updated October 21, 2026
Kerina is free to use. If you choose a paid membership, here's how billing, cancelling and refunds work.
Monthly memberships
Plus and Premium are monthly memberships. They renew automatically each month on the same date until you cancel. The price is shown on our pricing page and at checkout before you pay.
Cancel anytime
You can cancel at any time from your account. After you cancel you won't be charged again, and you keep your benefits until the end of the period you already paid for. Then your account simply switches to the free plan; your profile, matches and messages stay.
When we refund
Contact us within 7 days of a charge and we'll refund it if:
- You were charged twice for the same thing (a duplicate charge).
- You were charged by accident, for example a renewal right after you tried to cancel, or a purchase you didn't mean to make and haven't used.
- A technical problem on our side stopped you from getting what you paid for.
When we don't
- Outside the cases above, we don't give partial refunds for unused days in a month you've already started.
- If an account is banned for breaking our Terms, the remaining membership isn't refunded, except where the law requires it.
Nothing in this policy limits refund rights you have under the consumer laws where you live.
How to ask
Email us from the address on your account with the date and amount of the charge (see Contact). We aim to reply within 2 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.