Contact us
Last updated October 21, 2026
We're a small team and we read everything. Here's the fastest way to reach us.
Support, billing and account questions
Email support@kerina.app. Please write from the email address on your Kerina account so we can find it. We aim to reply within 2 business days.
Safety reports
To report a person or a message, use Report on their profile or in the chat. That sends it straight to our safety team with the context they need, and a person reviews it. You can also block anyone instantly.
If you are in danger right now, call your local emergency number (911 in the Philippines and the US).
Privacy requests
To get a copy of your data or delete your account, email support@kerina.app. See our Privacy Policy for details.
Business and press
Email support@kerina.app.